Money20/20 Europe

What does the future of banking look like, and does that future have a place for ‘traditional’ incumbents? ING has always been a step ahead when it comes to digital banking, but how does it remain relevant when fleet-footed fintechs and  Big Tech titans are setting the standard for what customers expect from financial services? In this keynote address, ING CEO Ralph Hamers shares his vision of the future, and explains the bold steps ING is taking to make that vision a reality. Those include a company-wide innovation approach and a way of working more in common with successful startups than banking behemoths. Ralph’s story goes from purpose to platforms, and from banking to beyond banking, taking in distributed ledger technology, fintech collaboration, Open Banking and even love – with a couple of exciting announcements thrown in for good measure.