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Tuesday, June 5 • 4:30pm - 4:45pm
The secret sauce: Why combining digital and physical is key to developing unique customer experiences

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Digital technology is rapidly transforming the financial services across the world. From refashioned application journeys, new payment technologies and back office automation, the pace of innovation is unrelenting. Yet despite these trends, customers continue to value and demand the reassurance and instant-fulfilment found in physical, branch-based experiences. When customers want the best of both worlds, how do you unite bricks and clicks to create valuable experiences that matter?

Speakers
avatar for Paul Riseborough

Paul Riseborough

Chief Commercial Officer, Metro Bank
Paul is the Chief Commercial Officer at Metro Bank. He joined the bank 2011 and looks after all Product, Digital, and Communication teams and leads the Corporate Transactions function. His role focuses on shaping Metro Bank’s commercial plan, ensuring the bank delivers products... Read More →


Tuesday June 5, 2018 4:30pm - 4:45pm
The Carousel Stage