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Wednesday, June 6 • 11:55am - 12:30pm
Have your cake and pay for it: New customer engagement channels and the IOT

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Chatbots, mobile devices, voice commands, etc. – are all new mediums that companies are exploring to decrease the friction across the customer journey, and the challenges are often as behavioural as technological. Financial services will have to adapt to new customer expectations and seamlessly integrate their services across the different channels. What learnings can be taken from different industries to ensure the “Internet of Value” provides a frictionless customer experience across multiple touchpoints?

Moderators
avatar for Mandy Killam

Mandy Killam

Group President, ACI On Premise Solutions, ACI Worldwide
With over 20 years experience in the payments industry and roots in payments software development, and many roles in operations and finance, Mandy drives a focus in bridging the gap between payments strategy and delivery to help banks and financial intermediaries realize opportunities... Read More →

Speakers
avatar for Ruth Brougham

Ruth Brougham

Head of Customer Strategy, Innovation & New Propositions, British Gas
Ruth has worked in strategy and proposition development across a number of industries including Banking, Energy and Home Services. In her current role at British Gas, an Energy & Services business, she leads the UK Home innovation and new propositions agenda.She has a passion for... Read More →
avatar for Bill Gajda

Bill Gajda

SVP, Global Head, Innovation, VISA
Bill Gajda is the Global Head of Innovation and Strategic Partnerships, responsible for VISA’s Innovation programs and activities in Europe and CEMEA. He is also responsible for Visa’s global relationships with Mobile Operators. He began at VISA as the Global Head for VISA Mobile... Read More →
avatar for Aldo de Jong

Aldo de Jong

Co-Founder, Claro Partners
Aldo de Jong is the co-founder of Claro Partners and Startupbootcamp IoT & Data. Claro Partners has offices in Barcelona and Toronto. Aldo helps corporations and startups to design services and business models in the context of disruptive shifts. Over the years he has lead deep ethnographic... Read More →
avatar for Daniel Kornitzer

Daniel Kornitzer

Chief Business Development Officer, Paysafe
Daniel Kornitzer serves as EVP and Chief Business Development Officer of Paysafe Group plc. In this role, he is responsible for developing strategic partnerships for Paysafe designed to meet customer needs and grow new revenues. He is also a decision maker in Paysafe M&A activities... Read More →
avatar for Veronica Lange

Veronica Lange

Head of Innovation, Group Chief Technology Office, UBS
Veronica Lange is the global Head of Innovation at UBS Chief Technology Office. Within this role she is responsible for the managing Group innovation projects and building out innovation activity with internal teams and with the external ecosystem. Recent activities include the open... Read More →


Wednesday June 6, 2018 11:55am - 12:30pm
The Flying Trapeze Stage