Money20/20 Europe

The payments world is rapidly moving towards frictionless solutions, but have we forgotten to take consumers along for the ride in this ever-changing landscape? Do they in fact prefer to keep a little friction in their lives through the tapping of a card or the click of a mouse? Are their concerns about fraud and data security holding them back from a world where payments just happen? Will losing track over subscriptions hold consumer back from adopting smart re-ordering services? And say it quietly, but does this mean that consumers actually still like the idea of cash – whether a note, a coin or a digital format? Oscar Nieboer discusses the release of the 2018 edition of Paysafe’s Lost in Transaction research series.