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Ruth Brougham

British Gas
Head of Customer Strategy, Innovation & New Propositions
Ruth has worked in strategy and proposition development across a number of industries including Banking, Energy and Home Services. In her current role at British Gas, an Energy & Services business, she leads the UK Home innovation and new propositions agenda.

She has a passion for customers, and understanding and solving for rational and emotional needs. This currently includes a focus on the IoT and using technology developed by Hive to deliver the connected homes agenda within British Gas. In addition she is driving forward the innovation agenda, adopting agile and lean approaches to identify and create new businesses and evolve product lines centred around customer needs.