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Suraya Randawa

Mapa Research
Head of Research
Suraya Randawa is Head of Research at Mapa Research, part of Informa Financial Intelligence, joining in January 2018 leading a team of digital banking consultants and analysts researching financial providers prior to and behind the login across the globe. Prior to joining Mapa, Suraya was Head of Financial Services Customer Experience at Ipsos MORI, lending her expertise to Open Banking and digital payments thought leadership and retail banking CX and NPS research. Having started her market research career at TNS-Research International, her expertise spans the range of financial services across the globe. Suraya led banking customer experience programmes across EMEA, covering multiple retail channels and products in over 20 markets. She has also led global customer experience and VoC programmes for leading global Swiss, French, US and UK insurers for personal, commercial and corporate lines. Her experience also includes global competitor intelligence digital research for banking and insurers, mobile payments proposition development and consumer segmentations, and brand and ad tracking for various financial providers. Suraya has a M.A. in Economics and International Relations from the University of St. Andrews and an M.Phil. in International Relations from the University of Cambridge.