Money20/20 Europe

The proliferation of digital technologies is transforming customer expectations.  In the rush to get ahead, it is sometimes easy to lose focus on the core reason for developing a service: addressing the needs of customers.  In this session, Andy Maguire, Group COO HSBC, talks about how HSBC has structured its technology agenda around putting customers first, covering what it has learnt along the way in mobilising a digital organisation and how understanding expectations around robotics and platforms, to name just two examples, will be key to realising customer benefits.  Andy will also cover the bank’s work with fintech partners, including its Technology Advisory Board, as well as its own initiatives around the innovation agenda, and offer advice to those fintechs wanting to partner with banks on customer propositions.