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Monday, June 4 • 9:40am - 10:00am
It’s about the customer, stupid

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The proliferation of digital technologies is transforming customer expectations.  In the rush to get ahead, it is sometimes easy to lose focus on the core reason for developing a service: addressing the needs of customers.  In this session, Andy Maguire, Group COO HSBC, talks about how HSBC has structured its technology agenda around putting customers first, covering what it has learnt along the way in mobilising a digital organisation and how understanding expectations around robotics and platforms, to name just two examples, will be key to realising customer benefits.  Andy will also cover the bank’s work with fintech partners, including its Technology Advisory Board, as well as its own initiatives around the innovation agenda, and offer advice to those fintechs wanting to partner with banks on customer propositions.

Moderators
avatar for Stefan Dab

Stefan Dab

Senior Partner - Managing Director, The Boston Consulting Group
Stefan Dab is a Senior Partner and Managing Director, he is the Global Leader of BCG Payments and Transaction Banking activities, as well as a member of the Global Leadership team of the BCG Financial Services practice. Stefan is a world class expert in payments, working with leading... Read More →

Speakers
avatar for Andy Maguire

Andy Maguire

Group Managing Director & Group COO, HSBC
Andy Maguire is HSBC’s Group Chief Operating Officer leading operations, technology and corporate services for the bank.  Andy also leads HSBC’s chief operating officers who are responsible for the effectiveness and efficiency of the bank’s operations.A key focus for Andy and... Read More →


Monday June 4, 2018 9:40am - 10:00am
The Big Top Stage